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ADRIO Presents: HIGH CONFLICT IN GROUPS: Issues, Processes and Practices - Event Details

Date: November 12, 2015
Hosted by: ADR Ontario

The ADR Institute of Ontario is pleased to present:

HIGH CONFLICT IN GROUPS: Issues, Processes and Practices

Date: November 12, 2015

Time: 8:00 am - 4:30 pm

Location: DoubleTree by Hilton Hotel Toronto Downtown (Victoria Room)

108 Chestnut St Toronto, ON M5G 1R3


This program contains 1 hr 15 min Professionalism Hours from the Law Society of Upper Canada, and is also eligible for up to 5 hr 45 min Substantive Content.


Continuing Education Units pending from the International Coach Federation.

C.Meds and Q.Meds: Earn 13 CEE points!


Register early. Space is limited to 30 people!


Members register via your Member Portal.

Non-members register via this link.


High conflict in groups typically presents as a complex landscape of overlapping and apparently competing issues. The way that conflict management practitioners and advocates talk about these issues, to themselves and to others, can bridge divides and assist in timely resolution – or can drive distress, confusion and divisiveness. The need therefore is to have a clear, fulsome understanding of these competing issues and how our perceptions of High Conflict individuals and the groups they populate can affect how we service our clients.


ADRIO is pleased to invite you to a full day interactive program by Richard Hart, well-known internationally for his extensive experience with groups affected by high conflict and conflict associated behaviours such as bullying, harassment and violence. In this dynamic workshop participants will gain a set of practical concepts, tools, processes and practices that can help people make sense of and address high conflict scenarios in a wide range of group contexts - including:


·         workplaces

·         governance bodies

·         higher learning institutions

·         families and family businesses

·         communities

·         criminal and law enforcement settings.


Who Should Attend


This workshop will be of interest to:

·         ADR Practitioners

·         HR Professionals

·         coaches

·         facilitators


and others who work with groups in conflict and others who experience – and want to better manage – high conflict individuals in their professional and personal lives.


Program Highlights


·         The Challenges: the complexity of high conflict in groups, including a screening of Michael Rymer's award-winning drama, Face to Face

·         Conflict Ladder: the range of high conflict behaviours in groups

·         The Cause of High Conflict Behaviours: moving beyond the Fundamental Attribution Error

·         The Incident Map: talking about multiple incidents of behaviour

·         Conflict vs. Dispute Model: a framework for assessing and responding

·         The Escalation Map: linking the what, when and why

·         Straight Talk: preparing people to engage about incidents

·         RJ for All? applyingrestorative justice principles to high conflict in groups

·         Warning Signs of Violence: what to watch out for

·         Related Processes: how and when to transition to threat assessments and mental health assessments


About Richard Hart, J.D., C.Arb

Richard has worked in the field of conflict management and dispute resolution since 1989, and presents internationally on these topics.  As a practicing lawyer, mediator, arbitrator, and principal of a consultancy with clients in over 30 countries, Richard has gained extensive experience working with high conflict dynamics at both the practitioner and program levels, across a wide range of contexts that include workplaces, families, communities, law enforcement, criminal justice and youth justice. He has a particular expertise in supporting groups struggling with issues of harassment, bullying, threats and violence.


Richard holds a degree in law and background in international relations from the University of British Columbia, and holds various professional designations, including that of Chartered Arbitrator.

Register early.  Space is limited to 30 people!

Meals and refreshments will be provided!



8:00 am - 8:30 am

Registration and Hot Breakfast


8:30 am - 10:30 am

Program begins


10:30 am - 10:45 am



10:45 am - 12:00pm



12:00 pm - 1:00pm



1:00 pm - 2:45 pm



2:45 pm - 3:00 pm



3:00 pm - 4:30 pm



4:30 pm

Program concludes



Early Bird Rates (ends September 30)

Members: $325.00

Non-members: $349.00


Regular Rates (on or after October 1)

Members: $355.00

Non-members: $379.00


Plus HST.


Register early. Space is limited to 30 people!


Members register via your Member Portal.

Non-members register via this link.

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